Upcoming Events

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Exceptionist Receptionist Skills

James O' Keeffe Institute
9:30 am

Course Name: Exceptional Receptionist Skills

Start Date: 28th April

Time: 09:30 – 5:30pm

Duration: 1 Day

Venue: James O’Keeffe Institute, Newmarket, Co. Cork

Tuition Fee: €150

Accreditation: Cert of Attendance

Overall Aim:

The focus of the workshop is to help staff develop a greater understanding of the importance of creating the right impression in their day to day communications with customers over the telephone and on a face to face basis.  Participants will learn how to develop the essential communication skills needed in order to build confidence with customers and deliver a great customer experience at all times.


After completing the workshop, each participant will be able to:

Overcome reluctance & build confidence when handling incoming sales enquiries
Get the best out of each new call and generate new business
Open up sales enquiries and get the person talking
Portray a professional image & build trust with customers
Have the right attitude and learn to really listen to customers
Be assertive and know when to pass the call or lead the conversation
Ask the right questions to qualify sales and get customer feedback
Be able to pre-empt customers’ expectations and needs
Paint pictures with words & present relevant benefits to interest customers
Build a case, handle objections effectively and qualify the price
Learn to recognise buying signals & when to ask for the order
Develop personalised communications & generate happier customers
Workshop Content:

The essence of professional communications in business
Communicate effectively with customers when managing reception
Deliver great first impressions for influencing a customer
Manage the right attitude for good customer relations
Understand the power of body language in communication
Deal with large numbers of people confidently using effective eye contact
Use the telephone effectively and professionally to create great impressions
Portray a powerful presence and the right attitude in the essential “meet and greet”
Know when and how to manage telephone calls whilst managing distractions
Essential and active listening skills and the importance of showing empathy
Understand the customer’s needs – ask the right questions to meet expectations
Assertive behaviour  – the appropriate behaviour for interacting with customers
Talk in the customers language
Tone of voice – it’s not what we say, it’s how we say it
Manage customer complaints and difficult situations positively for on-going relations
Training method:

The training will take the form of a one–day workshop, with group discussions, exercises and feedback based on individual/group needs.  Each participant will receive a workshop manual.



Parenting Workshop

Tureencahill Community Centre
9:30 am



Dawn Mass

James O'Keeffe Institute, Newmarket
5:30 am

Officially launching Bealtaine 2017 the Dawn Mass will be hosted by The SAOI Network;
Venue: James O’Keeffe Institute;
Time: 5.30am
Light Refreshments Served



Outsmart Stress and Anxiety

IRD Duhallow
7:30 pm

This information session presented by Counselling Psychologist Marianna Wall from Smart Psychology will look at stress and anxiety from a practical approach. This talk aims to give you a fresh insight into stress and anxiety and tips on how to outsmart it. Smart psychology uses a practical approach to make sense of your thoughts, actions and feelings so that you can begin to understand what makes you tick and the skills needed to overcome the stressors that life can throw at you.

Where? James O’Keeffe Institute Newmarket

When? Wednesday, 3rd of May , James O’ Keeffe Institute, Newmarket 7.30pm

Free entry and open to Men and Women

For further information and booking please contact Mary/ Jacinta on 029-60633 or fill out the booking form below.




Advanced Excel

James O'Keeffe Institute,
9:30 am

This course is designed for people who have and excellent knowledge of Excel up to intermediate level. On completion of this advanced course, candidates will have the necessary skills to produce complex documents using all the tools and functions available to them in Excel.

This Course will Cover:
• Data importing into Excel
• Build & Work with Macros
• Creating queries using Filters
• Customising Excel
• Using shared workbooks
• Creating and applying a template
• Using styles and data tables
• Using scenario manager and solver
• File protection
• Using data validation
• Using Sub totals
• Auditing Tools
• If & Formula
• Multiple IF Statements
• H & V Lookups
• Pivot Tables
• Pivot Charts
• Advanced Formatting
• Linking Sheets
• Embedded objects within Excel & Word

Download a Full Course Outline by Clicking Here: Advanced Microsoft Excel


Duration: 1 Day

Time: 9.30am – 5.30pm


*** A Limited Number of Free Places are Available for those in receipt of a Welfare Payment. For further details please contact Louise on 029-60633 / louise.bourke@irdduhallow.com ***



Patient Moving and Handling

James O'Keeffe Institute, Newmarket, Co. Cork
9:30 am

This one day training  course equips participants in the fundamentals of Patient Moving and Handling

For a full course outline, please click here: Patient Moving Handling Course Outline

Duration: 1 Day

Time: 09:30am – 5.30pm

*** Free Spaces are Available on this course for Family and Voluntary Carers and those in Receipt of a Welfare Payment, limited spaces available. Contact Louise on 029-60633 / email louise.bourke@irdduhallow.com to reserve a free place today***



Hand Made Card Making Workshop

James O'Keeffe Institute, Newmarket,
10:00 am

Handmade Card Making Workshop – one day workshop 10am – 1pm

Nowadays handmade cards have become very fashionable and can be found on the shelves of most gift shops. Have you ever considered that you could make a card just as unique and well-crafted yourself? In this workshop each participant will handcraft a selection of greeting cards using a variety of techniques and materials. Previous craft experience is not required as each project will be explained step by step.

Maximum participants 10 (to ensure enough time for one to one tutorial)
Each participant will receive a materials kit.

Cost €35



Occupational First Aid

James O'Keeffe Institute, Newmarket, Co. Cork
9:30 am

Course Name: Occupational First Aid

Start Date: 11th May

Day of the Week: Thursday

Time: 9.30am – 5.30pm

Duration: 3 Days

Venue: James O’Keeffe Institute, Newmarket, Co. Cork

Tuition Fee: €180

Accreditation: QQI Level 5 5N1207

Programme Description:

This is a comprehensive 3 day QQI / FETAC Level 5 Certification Course which covers all the essential aspects of the Occupational First Aid requirements as outlined in module 5N1207 and was introduced on 1 September 2008. The Occupational First Aid course now includes Cardiac First Responder training in automated external defibrillators (AEDs) and administering aspirin for heart

attack patients.

Course Content:

First Aid in the Workplace
Wound and Bleeding
Patient Assessment
Altered Levels of Consciousness
Respiratory Emergencies
Musculoskeletal Injuries
Cardiac First Response
Burns, Scalds, Poison and Electric



The Quiet Man – Day Time Cinema

James O'Keeffe Institute, Newmarket
1:30 pm

Our Bealtaine Day time Cinema will feature the Quiet Man. Dinner will first be served by DCFS at 1.30pm followed by the Film.



Scrapbook Layout One Day Workshop

James O'Keeffe Institute, Newmarket
10:00 am

Everyone has boxes, disks or computer files full of photos these days – The digital camera has encouraged so many people to take hundreds of photographs but sadly most are not even printed out, just left and forgotten! Scrapbooking is a way to show off those photos, a way in which these memories can be preserved. In this workshop participants will handcraft a selection of attractive scrapbooks layouts. These layouts will be created by arranging photographs in creative ways, and will also include page titles, journaling and embellishments. . Previous craft experience is not required.

Maximum participants 10 (to ensure enough time for one to one tutorial)
Each participant will receive a materials kit.
Cost €35.




As the title suggests this one day course assumes no prior knowledge of VAT and starts with the basics of understanding the Principles of the Irish VAT System,moving on to an overview of  VAT Rates , Accountable Persons , VAT Registration , VAT Returns , VAT Invoices and Credit Notes , Supply of Goods Liable to VAT , Place of Supply of Goods , Exports (Goods Only) , Imports (Goods Only) , Intra-Community Supplies (Goods only) , Intra-Community acquisitions (Goods only) , Supply and Install/Assembly of Goods ,Deductible and Non-Deductible VAT , Amount on which VAT is chargeable , Accounting for VAT.


Date: 19th May 2017

Venue: James O’Keeffe Institute, Newmarket

Time: 09:30am – 5:30pm


About the Tutor: Ruth Cosgrave, Grad Dip

Former Agricultural Economist, Corporate Banker and Industry Accountant, now in private practice as an Accountant, Mentor and Business Consultant.

Having built up over 15 years experience in both public and private sector across a range of industries and corporate cultures, both international and domestic I felt well equipped to go into private practice as a proactive accountant working in partnership with my clients to transfer essential knowledge to them so that they could run better businesses that would survive in the long term.




Manual Handling Instructor Course

James O'Keeffe Institute
9:30 am

Dates: 29th May – 2nd June

Times: 09:30am – 5.30pm each day

Cost: €350


Become a Manual Handling Instructor and reduce the risks in your workplace.
This 5 day course QQI Level 6 Manual Handling Instruction course will equip the learner with the knowledge, skill and competence to effectively design and deliver manual handling training in the workplace as a Manual Handling Instructor.
Regulation 68 of the 2007 regulations defines ‘manual handling of loads’ as: ‘any transporting or supporting of a load by one or more employees and includes lifting, putting down, pushing, pulling, carrying, or moving a load, which, by reason of its characteristics or of unfavourable ergonomic conditions, involves risk, particularly of back injury, to employees.’
Manual Handling Instruction Course Details:
This comprehensive 5 day Quality and Qualifications Ireland (QQI) Specific Purpose Manual Handling Instruction (level 6) certificate course covers all the aspects of instructing in Manual Handling as outlined in component specification 6N0233. This is an intensive and highly interactive course which will equip the learner with the knowledge, skill and competence to effectively design and deliver manual handling training in the workplace and to become a manual handling instructor. Participants are trained in instructional skills techniques as well as the theoretical and practical aspects of manual handling. A list of learning outcomes is listed below. Please note that this award is available through a Recognition of Prior Learning (RPL) Process for existing instructors with experience. See RPL section below. Successful participants on the programme will receive a QQI Level 6 Manual Handling Instruction Certificate.

Course Programme:
Unit 1 – Legislation Requirements and Health Benefit
Unit 2 – Anatomy and Back Care
Unit 3 – Ergononics Principles and Risk Assessments
Unit 4 – Manual Handling Principles and Techniques
Unit 5 – Planning and Design of Manual Handling Training Programmes
Unit 6 – Delivery of Manual Handling Training

What to Expect:
Highly participative and interactive course
Presentations by participants
Practical flexibility and strengthening exercises
Practical Risk Assessment Workshops
Course assessment – presentation and written exam

Methods of Training:
The course will incorporate a wide range of interactive training tools including ice breakers, DVD’s, visual presentations, group work, individual tasks, problem based learning and exercises with a strong emphasis on practical application throughout. The Manual Handling Instructor course is extremely interactive, providing participants with the opportunity to prepare and practice their skills demonstration. All participants will receive a comprehensive Manual and training will be delivered on a ratio of no more than 12 participants to each instructor.
Avoid Manual Handling where possible
Regulation 69(a) of the 2007 Regulations states that, in order to avoid the need for manual handling of loads by employees, every employer must:
Take appropriate organisational measures, or
Use the appropriate means, in particular mechanical equipment

QQI Assessment:
Participants are required to complete an assignment, examination and make skills demonstration as indicated below. The fair and consistent assessment of learners is paramoun. All assessments are carried out in accordance with QQI regulations and are internally verified and externally authenticated before certification is issued. All participants have the right to appeal their result and all appeals will be dealt with in accordance with procredure. All participants who successfully complete the written examinations and practical assignments will be awarded with a QQI level 6 Special Purpose Manual Handling Instruction certificate and the appropriate credits under the national framework of qualifications will then be obtained by the learner. Participants will be given clear guidelines on how the assignment should be completed. The skills demonstration element will be completed and assessed during the course.

Summary of Assessments:
Skills Demonstration 60%
Examination (Theory Based) 20%
Assignment 20% (to be completed in learners’ own time)

Pass 50-64%
Merit 65-79%
Distinction 80-100%

Skills Demonstration:
Candidates will be assessed in skills (based in Units 4, 5 & 6) in the following areas:
Carry out a range of manual handling techniques and apply to manual handling tasks.
Analyse learner’s performance of manual handling techniques.
Give effective instruction in practical manual handling.
Deliver effective presentation
Candidates should demonstrate the skills with due care and attention. A checklist will be used to assess the range of skills to become a manual handling instructor.

This is a theory based examination of approximately 90 minutes duration that assesses the candidate’s ability to recall and apply theory and understanding of components from units 1, 2 & 3, requiring responses to a arrange of short answer questions. The learner must achieve at least 16 correct answers to pass the assessment. Candidates will be required to complete the exam in writing or orally.

Each candidate must present an assignment which demonstrates their understanding of unit 3 and ability to carry out a manual handling risk assessment, discuss a case study or devise a lesson plan as a Manual Handling Instructor. The assignment should identify theoretical understanding and practical application on a range of specific learning outcomes in unit 3. The assignment must be presented in written or type format. The brief will require the learner to present information in relation to above mentioned areas. The assignment will be given to the delegates at the end of the course and must be submitted 2 weeks following course completion.

National Framework of Qualifications:

Course qualifies as 10 credits towards QQI (Level 6) Certificates and is a recognised module within the National Framework of Qualifications.



Jack's Mystery Tour

James O'Keeffe Institute,
8:00 am

Our Saoi Network Chairman Jack Roche has been busy plotting this year’s mystery tour. In its fourth successive year, the mystery tour is one which sells out every year and is eagerly awaited by the people of Duhallow. Previous years have seen visits to cultural centers, monastery and this year’s event promises a visit to a number of exciting locations.

The only hint that Jack will give us is that your passport won’t be needed! So get booking.

Admission €55 including all stops and all meals.



Safety & Healthcare at Work

James O' Keeffe Institute
6:30 pm

Course Name: Safety & Healthcare at Work


Start Date:31st May 2016

Time: 6.30pm – 9.30pm

Duration: 10 Wednesday Nights

Venue: James O’Keeffe Institute, Newmarket, Co. Cork

Tuition Fee: €200

Accreditation: QQI Level 5 (5N1794)

Course Objectives:

Obtain a comprehensive understanding of the concepts of Health and Safety
Become familiar with the core Health & Safety Legislation
Promote safe working practices
Understand the importance of hazard identification
Understand the importance of risk assessment and the appropriate control measures
Understand the principles of Health & Safety Management
Recognise the legal, financial and moral consequences of poor Health and Safety practices
Course Syllabus:

Health & Safety Legislation (Common and Statute)
The Health and Safety Authority
The Safety Statement/Safety Manual
Hazard Identification, Risk Assessment & Control Measures
Health and Safety Management
Accidents in the Workplace
Accident Investigation & Reporting
Consultation Process in the Workplace
Manual Handling and Ergonomics
Fire Safety
Emergency Evacuation Procedures
Workplace Machinery
Personal Protective Equipment (PPE)
Safe use and Handling of Chemicals
Safety Signage
Safety Audits and Inspections
Environmental Factors
Health Promotion

Assessment Structure:

Assignments x2 (60%)
Theory Based Examination (40%)



Moms Matter

IRD Duhallow
10:00 am








Start Your Own Business

Teach Iosagain, Rathmore
9:30 am

Course Name:  Start your own Business

Start Date: 12th, 19th, 26th September and 3rd & 10th of October

Day of the Week: Tuesday

Time: 9.30am -1.30pm

Duration: 5 Half Days

Venue: Teach Iosagain, Rathmore

Tuition Fee: €20

Accreditation: Cert of attendance.

Learn the Fundamentals of Starting Your Own Business. From Business Research and Finance, to Marketing and Sales, we cover the fundamentals of getting started in Business.

A certificate of attendance will be provided which is required for anyone looking at applying for the BTWEA / STEA

Course Outline:

Introduction to Business Plan Template & Outline of Product or Service
Market Research
Business Planning
Market Research
Refining Description of your Product or Service
Promotion of your Product or Service
Legal structure and regulatory environment
Introduction to Monthly Cash Flow Forecasting
Employment Law
Tax Overview
Monthly and yearly cash flow for up to 3 years
Recap on sales targets.
Basic Record Keeping
Sources of Finance and Government Initiatives to support enterprise
Professional Relationships
Providing for your Retirement
Bringing it all together in your business plan.


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