Customer Service & Complaint Handling

Customer Service & Complaint Handling

5th October 2018
9:30 am - 5:30 pm

Location:
James O Keeffe Institute
Newmarket
Places remaining: 12
Cost: €€120.00 (Plus booking fee)

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Course Name:             Customer Service & Complaint Handling

Start Date:                  5th October

Day:                             Friday

Time:                           9.30am – 5.30pm

Duration:                    1 Day

Venue:                        James O’Keeffe Institute

Fee:                             €120

Accreditation:            Cert of Attendance

 

Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base

 

Unit Breakdown:

Adopt a confident, consistent approach that ensures great service

Apply best practice communication techniques to connect with your customers

Choose and apply techniques that create customer loyalty and exceed expectations

Respond positively and constructively to customer problems

Bookings no longer allowed on this date.