Customer Experience (CX) Workshop
25th March 2025
9:30 am
Location:
IRD Duhallow, James O'Keeffe Institute, Co. Cork
Co. Cork
Places remaining: 16
Cost: €150.00 (Plus booking fee)
Terms & Conditions - Click Here 
Course Name: PROFESSIONAL CUSTOMER EXPERIENCE (CX) PROGRAMME
Start Date: 25th March 2025
Day of the Week: Tuesday
Time: 9:30am – 3:30pm
Duration: 6 hours
Venue: IRD Duhallow, Newmarket (In-person)
Tuition Fee: €150.00 – Cost after our subsidy to ensure accessible, quality training
Accreditation: Certification of completion -To showcase your continuous learning approach and new skills/capabilities
This programme is aimed both at employees who want to improve their CX skills as well as business managers/ owners.
It is a condensed, tailored interactive 1-day session to teach you how to deliver an exceptional service with a customer-centric mindset.
Skills to be learned are transferrable skills which can be applied across different careers and sectors.
Course Content:
- Increased customer loyalty
- Increased customer satisfaction
- Better word-of-mouth marketing, positive reviews, recommendations
- What is customer service?
- What is customer experience?
- Technology & Design: This is the brand touchpoint
- Long wait times
- Employees who do not understand customer needs
- Service that is not personalised
The course has been designed to help you / your staff to enhance & build on their existing skills, boosting individual and team performance and productivity.
